Shipping and packing ex. VAT

Within the Netherlands We pay shipping on all orders above € 150,00, except floor looms. Contact us for shipping costs.

Outside the Netherlands  additional shipping costs may apply if  a parcel is larger then 1 meter.

Shipping costs within the Netherlands and the EU are calculated when checking out. For shipping costst outside the EU you can contact us.

Returns

In case you are not satisfied with the product, you can contact Spinspul within 7 days.

Complains are taken in account within 30 days. We will let you know if it takes longer.  Spinspul will try to solve the pr0blem with you.

If Spinspul agrees with a return the costs will be refunded after receiving the product back. Return shipping costs are the customers responsibillity.

Small irregularites, e.g. small knots in yarn, some excess dye, thick/thin yarn, are not within the return policy.